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Comprehensive complaint management training from SGS – the skills and knowledge required for more effective complaints management.

People in a glass meeting room

Every legitimate complaint offers an opportunity to learn from mistakes and make a lasting and positive impression on a customer who was initially dissatisfied. Our comprehensive complaint management training helps you to scrutinize and analyze the full complaints process, while acquiring the communication skills required for more effective complaint handling.

Why choose complaints management training from SGS?

We can help you:

  • Analyze your client’s relationship with your organization
  • Understand complaint processing from your client’s point of view 
  • Explore the procedure of handling a complaint, including evaluation and processing
  • Understand ISO 10002 – a guideline for dealing with complaints in larger organizations, and the 8D-method and reporting standards provided by the industry
  • Acquire effective tools for analysis
  • Learn from mistakes effectively 
  • Achieve a more customer-focused culture 
  • Communicate with your clients and manage the relevant streams of information

Trusted complaints management training from Germany’s leading course provider 

As a leading training provider in Germany, we offer you extensive expertise and experience in complaints management training.

This training has been specially developed for members of staff from any organization that wants to improve their complaints management.

To find out more about our complaints management training, contact us today.